Our Support

Since 1991 we support all our products with our World Wide Maintenance Contract.

All our IBM i and AS/400 products are supported with quite all OS/400, i5/OS versions and WebSphere Application Server versions.

This support is available thru Internet.

The three objectives of our Maintenance Contract are:

  • A total continuity of service,
  • A simple way to submit your problem to our technical team
  • The last versions of our products available to download 24/24 and 7/7.

Continuity of service

We are partner of IBM, Microsoft and others and we soon get future versions of products used by our customers.
We check our products work with the new versions and if necessary prepare patches before these new versions are installed on our customers sites.

submit your problem

On the web main page of each product, there is a button named "Web Support". This will display a complete form to submit your problem to our support. This is the fastest way to reach us. Please give us a maximum of details on the web support form. The time to understand and diagnose your problem is often longer than the time to correct it.

Last versions available

On our support web site, there are always the last versions of each product. These versions are available 24/24 and 7/7 for our customers covered by our maintenance contract.